Who Is Eligible for the Amazon Prime Refund?

Amazon will pay $2.5 billion under a settlement with the Federal Trade Commission (FTC) after being accused of enrolling users in Amazon Prime without their consent.

Consumers who meet specific requirements will receive automatic refunds.

The measure aims to protect millions of people affected by unauthorized subscriptions.

Amazon agreed to pay $2.5 billion to the FTC following years of complaints about its handling of the Prime service.

According to the agency, the company enrolled millions of users without authorization and intentionally complicated the cancellation process.

The settlement allows many consumers to receive an automatic Amazon Prime refund, depending on their individual cases.

FTC orders Amazon to pay for deceptive Prime subscriptions

The FTC’s investigation revealed that Amazon used deceptive interface designs, also known as “dark patterns,” to mislead users into activating automatically renewing Prime subscriptions without full awareness.

FTC secures historic $2.5 billion settlement against Amazon. Agency alleged that Amazon used deceptive methods to sign up consumers for Prime subscriptions and made it exceedingly difficult to cancel: https://t.co/c6e1tpIgDi

— FTC (@FTC) September 25, 2025

In a 2023 complaint, the FTC claimed that the company “knowingly deceived millions of consumers”, making them believe they were accessing free or trial services.

Although Amazon denied the accusations, it agreed to pay the multi-billion-dollar amount to settle the case without admitting legal liability.

“Amazon deceived and frustrated users into subscribing without consent, which caused them financial harm,” said Lina M. Khan, FTC Chair.

The ruling aims to end manipulative digital marketing practices and strengthen consumer protection in the U.S.

Who qualifies for the Amazon Prime refund

According to the FTC, the following consumers are eligible for an Amazon Prime refund:

Must be Amazon Prime customers in the United States.

Must have enrolled in Prime between June 23, 2019, and June 23, 2025, or attempted to cancel unsuccessfully.

Must have used fewer than three Prime benefits (such as Prime Video or Amazon Music) within a 12-month period after enrollment.

If the user meets these criteria, the refund will be automatic and deposited directly into the account linked to the original payment method.

No application or contact with Amazon or the FTC is necessary to process it.

How to avoid scams

The FTC warned that scammers might try to exploit the refund announcement to trick consumers.

Fraudsters may pretend to be Amazon or FTC representatives offering help with the refund, but the agency clarified:

The FTC never contacts consumers by phone, email, or text to offer money or assistance.

If someone asks for money, bank details, or access codes, it is a scam.

Consumers can report such cases directly at ReportFraud.ftc.gov, the FTC’s official fraud reporting portal.

Impact on Latino consumers

Many Latino consumers in the U.S. use Amazon Prime for discounts, fast shipping, and digital services.

This settlement is a major victory for consumer protection, ensuring that users’ rights are upheld and companies are held accountable for deceptive practices.

The Amazon Prime refund eligibility case also serves as a warning to other digital platforms that use confusing sign-up processes or hidden cancellation clauses.

Experts recommend reading terms carefully and verifying that cancellations are simple and free of charge.

What comes next

The FTC will oversee the refund process in the coming months to ensure Amazon fulfills its obligations.

The case is expected to set an important precedent for e-commerce regulation in the U.S., particularly regarding automatic subscriptions and consumer rights.

This outcome may increase scrutiny of major tech companies and provide greater protection and transparency for millions of users nationwide.